This training helps duty holders with their immediate duties when on call. The course includes skill and knowledge training to decipher and analyse risk and hazards so that duty holders can identify the potential impacts to their organisation ahead of making informed decisions about a best course of action at that time.
Key content covered on this course includes, but is not limited to:
- The 24/7 role
- Emergency and Incident management principles
- Identifying triggers and implementing escalation
- Identifying seriousness and catagories of situations
- Mobilisation of support agencies, team and critical personnel
- Key communications
- Recording decisions
- Continuity of support and information
This course can be delivered at either our training location or on your site.
This course is suitable for all on call personnel responsible for support mobilisation.
For example; Duty Managers / Emergency co-ordinators / Call centre team members / HSE advisors
When booked online this course is conducted at the Response Academy in Brunel House, Heather Lane, Hathersage, Derbyshire S32 1DP UK VIEW MAP
This training can also be delivered at your location and the information and scenarios tailored to your organisation, please make an enquiry below. (Please note: The travel and expenses for the delivery team will be charged in addition to the course costs when not delivered at a Response Academy location.)