G3- Crisis communication

1 Day


Level 3 , Responders

Crisis communications teams affect stakeholder perception in a disproportionately positive or negative way, depending on how well they communicate in a crisis. This course enables delegates to consistently plan and implement effective crisis communications, using real-world solution focussing processes to target and influence stakeholder opinion.

During the course, delegates will explore how to map, target and create effective communication strategies and messages.  This course is suitable for message makers and does not focus on spokesperson and message delivery.

Key content covered on this course principally includes, but is not limited to:

  • corporate drivers and context
  • key roles in crisis management
  • mapping reputation  – R-map© and targetting team focus
  • creating sucessful messages
  • stakeholder mapping – S-Map©
  • communication channels
  • enabling your spokepersons

This course is delivered based on your organisational risks or hazards it can be delivered at either our training location or on your site.

Communications, Corporate Affairs, External Affairs team members and managers who have communication and reputation responsibilities in a crisis.  This course is not for the Spokepersons, but for the message makers.

Spokepersonssd attend a G5 course – Link

When booked online this course is conducted at the Response Academy in Brunel House, Heather Lane, Hathersage, Derbyshire S32 1DP UK VIEW MAP

This training can also be delivered at an alternative location and the information and scenarios tailored to your organisation, please make an enquiry below. (Please note: The travel and expenses for the delivery team will be charged in addition to the course costs when not delivered at a Response Academy location.)

This course is being run at the Response Academy on the following dates

20/09/2016 23/11/2016

This course is priced at £525 per delegate, there are a maximum of 6 delegate spaces on each course.

Please enquire (below) for dates for courses at your own location (priced for 5 places).